Contact Us
Choose the right channel so we can help with your request.
Customer support
For app use, account access, playback, purchases, or other product questions:
mzshorts@mediamz.com
Privacy inquiries
For access, correction, deletion, consent, or other personal-information requests:
mzshorts@mediamz.com
Copyright concerns
For an infringement report or content-removal request:
mzshorts@mediamz.com
Business inquiries
For licensing, distribution, and other business opportunities:
shorts@mediamz.com
Support hours
Mon–Fri, 9:00–18:00 CST (UTC+8)
Company information
MEDIAMZCO.,LIMITED
FLAT/RM 811, EAST WING TSIMSHATSUI CENTER, 66 MODY ROAD, TSIMSHATSUI, KL.
What to include
To help us investigate efficiently, include the information relevant to your request:
- the MZ Shorts app version and your device operating-system version;
- the approximate time the issue occurred and the steps that led to it;
- the exact error message and a screenshot, if available;
- the title, episode, transaction, or account detail needed to locate the issue; and
- a reliable email address for our response.
Do not send your password, one-time verification code, complete payment-card details, or unrelated sensitive information.
For a copyright report, also identify the protected work, the reported material and its location, the reason for the request, and evidence that you are the rights holder or an authorized representative.